Return Policy
Last Updated: 23 August 2026
General Provisions
Spice Units OÜ aims to ensure the high quality of all products offered and provide a convenient experience for its customers.
This policy governs the return of products and withdrawal from distance contracts concluded through the spiceunits.ee online store.
Consumer rights established under the laws of Estonia and the European Union remain fully applicable.
This policy governs the return of products and withdrawal from distance contracts concluded through the spiceunits.ee online store.
Consumer rights established under the laws of Estonia and the European Union remain fully applicable.
Right of Withdrawal from a Distance Contract
When purchasing a product online, consumers have the right to withdraw from the contract within 14 days from the date of receiving the goods, without giving a reason.
To exercise the right of withdrawal, the consumer must send Spice Units OÜ an unambiguous withdrawal statement before the expiry of the 14-day period.
The withdrawal statement can be sent by email to:
info@spiceunits.ee
The statement should preferably include the customer's name, order number, product name and contact details.
To exercise the right of withdrawal, the consumer must send Spice Units OÜ an unambiguous withdrawal statement before the expiry of the 14-day period.
The withdrawal statement can be sent by email to:
info@spiceunits.ee
The statement should preferably include the customer's name, order number, product name and contact details.
Returns of Food Products
As SpiceUnits sells food products, the right of withdrawal is subject to the exceptions provided by law.
The right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, as well as in other cases provided by law.
Where a product is delivered in sealed packaging and cannot be returned after the packaging has been opened for reasons of health protection or hygiene, the right of withdrawal may also not apply.
Important: the possibility of returning a product depends on the nature of the product and its condition after delivery.
The right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly, as well as in other cases provided by law.
Where a product is delivered in sealed packaging and cannot be returned after the packaging has been opened for reasons of health protection or hygiene, the right of withdrawal may also not apply.
Important: the possibility of returning a product depends on the nature of the product and its condition after delivery.
Condition of Returned Products
Returned products must remain in a condition that allows their nature, characteristics and functionality to be established.
The customer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the product.
For food products, the original packaging, labeling and storage conditions should be preserved to the extent necessary for processing the return.
The customer is responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the product.
For food products, the original packaging, labeling and storage conditions should be preserved to the extent necessary for processing the return.
Return Costs
The customer is responsible for the cost of returning the product, except where the return is due to a product that does not conform to the contract, damage occurring during delivery, or another error attributable to SpiceUnits.
Refunds
After receiving a valid withdrawal statement, SpiceUnits will refund the payments made by the consumer in accordance with applicable law.
The refund will be made no later than 14 days from the date the withdrawal statement is received. The seller may delay the refund until the returned goods have been received or until the customer provides proof that the goods have been returned.
The cost of standard initial delivery will be refunded to the extent required by law. Any additional cost resulting from the customer's choice of a more expensive delivery method may not be refundable.
The refund will be made no later than 14 days from the date the withdrawal statement is received. The seller may delay the refund until the returned goods have been received or until the customer provides proof that the goods have been returned.
The cost of standard initial delivery will be refunded to the extent required by law. Any additional cost resulting from the customer's choice of a more expensive delivery method may not be refundable.
Defective or Damaged Products
If the product received is damaged, spoiled, does not correspond to the product ordered or has another defect, please contact us as soon as possible.
Please email:
info@spiceunits.ee
We recommend including photographs of the product, packaging, labeling and, where available, the batch number.
Please email:
info@spiceunits.ee
We recommend including photographs of the product, packaging, labeling and, where available, the batch number.
Contact Regarding Returns
Spice Units OÜ
E-mail: info@spiceunits.ee
Phone: +372 53 000 090
E-mail: info@spiceunits.ee
Phone: +372 53 000 090